New team new challenge - Project Example
How to bring two technology groups together fast to support business growth with a customer centric mindset?
The situation - Their ways of working are vastly different, focused on different domains, listening to different customers internally and communication gets stuck, conflicts unresolved.
Direct customer engagement has been scarce up to now.
Where to start?
What is the value we are going to deliver to our customers?
Immersive visioning workshop bringing two teams together around their purpose of delivering value to the customer.
Follow up in regular business meetings with the internal customer teams along well defined metrics on what success means towards the external and the internal customer groups.
-
What is the most optimal outcome we are going to achieve together towards our customers?
-
What is our vision as a team to deliver against our customer promise?
-
What makes us the best combination in delivering against this promise?